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Call Centre Industry Hurdles
High Employee Turnover Cost
As the turnover rates of Call Centres reach up to 88%, this is costing businesses up to 1.8Million USD to backfill call centre agents annually. (1)
Training Cost and Time
As technology and customer needs evolve, the call center agents need to be trained with new skills to keep up to date with quality services – making it expensive and time-consuming for the employers.
High stress, abusive calls, and odd working hours are just the brink of it for call center agents. Employee Burnout are found to be the leading reason for employee turnover at a whopping 95%. (3,4)
Overcome Call Centre Challenges with Earned Wage Access
Workers would be willing to work longer for an employer offering Earned Wage Access.(1)
Workers are more willing to switch to employers already offering Earned Wage Access.(1)
Unlock the Power of EWA to boost your Call Centre business
Paywatch offers flexible payroll with guardrails in place for employees. Here’s how we can help you address the pain points of call centre industry.
Improve employee retention
Reduce turnover rates of up to 78%
Save annual rehiring fees
Happy staff, better services
Implement Earned Wage Access to overcome challenges
Paywatch provides customized approach and dedicated support to launch and onboard your employees seamlessly. Work with us to simplify your payroll process and reduce administrative tasks.
0% interest charge.
No impact on cash flow or payroll process
Let us handle your early pay requests and boost your business.
Hear it for yourself
"Paywatch is one of best employee benefit program out of what they have had so far. Call centre employees have mental stress a lot and Paywatch can help to ease their financial stress"
Workpulse. (2023). How much will employee turnover cost QSR franchisees in 2021?
National Restaurant Association. (2022). Take Charge of Turnover.
Cornell University. Cornell Hospitality Report (2006). The Cost of Employee Turnover: When the Devil Is in the Details.